It appears the Dymo 400 Twin Turbo does not report the correct device serial number. This prevents us from using more than one of these devices on a system because the device URI is not properly formed. This will possibly need a USB device quirk added to the Linux kernel. An alternative is to possibly implement a fix in dymo-cups-drivers. However, I think the problem occurs higher up the software stack. How to identify the problem 1. Load wireshark and start recording packets from the master USB bus (bus:0) just prior to connecting the printer 2. Connect a Dymo 400 Twin Turbo printer to the system with USB 3. Stop logging USB packets after a minute 4. Review packet data and notice a packet received from the device has a malformed string - The packet will be a GET DESCRIPTOR Response STRING with bLength: 30, bDescriptorType: 0x03 (String), and malformed bString: [malformed] 5. In terminal, `lsusb -v -d 0922:0018` 6. Notice the gibberish value in the iSerial field. 7. When setting up the printer, notice the device URI is `usb://DYMO/LabelWriter%20Twin%20Turbo?serial=??????????????` The problem occurs because the default format for USB device descriptor STRINGs is uint-16-le. However, the Dymo-TT includes an extra byte at the start of the data returned from the device. For example, the serial bString from a Dymo 450 is received as `b'\x31\x00\x37\x00\x31\x00\x30\x00\x30\x00\x36\x00\x31\x00\x36\x00\x31\x00\x38\x00\x34\x00\x32\x00\x33\x00\x30\x00'`. However, an example from the Dymo-TT is `b'\x30\x30\x00\x36\x00\x31\x00\x30\x00\x33\x00\x30\x00\x31\x00\x30\x00\x31\x00\x36\x00\x31\x00\x35\x00\x37\x00\x35'`. Decoding the Dymo 450 string using uint-16-le yields "17100616184230", whereas the Dymo-TT string yields `b''` ```python # from pyUSB import usb.core import usb.util vid = 0x0922 # Dymo VID pid450 = 0x0020 # Dymo 450 PID pidtt = 0x0018 # Dymo Twin Turbo PID dymo450 = usb.core.find(idVendor=vid, idProduct=pid450) dymott = usb.core.find(idVendor=vid, idProduct=pidtt) print(f"Dymo 450 Serial: {dymo450.serial_number}") # yields 17100616184230 print(f"Dymo-Twin-Turbo Serial: {dymott.serial_number}") # yields gibberish print(f"Dymo 450 Raw Serial value: {usb.control.get_descriptor(dymo450,254,0x03,dymo450.iSerialNumber,dymo450.langids[0])[2:30].tobytes().decode('utf-16-le')}") # returns 17100616184230 print(f"Dymo-TT Raw Serial value: {usb.control.get_descriptor(dymott,254,0x03,dymott.iSerialNumber,dymott.langids[0])[2:30].tobytes().decode('utf-16-le')}") # returns gibberish print(f"Dymo 450 string result as bytes: {usb.control.get_descriptor(dymo450,254,0x03,dymo450.iSerialNumber,dymo450.langids[0])[2:30].tobytes().decode('utf-16-le').encode('utf-8')}") # returns b'17100616184230' print(f"Dymo 450 string result as bytes: {usb.control.get_descriptor(dymott,254,0x03,dymott.iSerialNumber,dymott.langids[0])[2:30].tobytes().decode('utf-16-le').encode('utf-8')}") # returns b'\xe3\x80\xb0\xe3\x98\x80\xe3\x84\x80\xe3\x80\x80\xe3\x8c\x80\xe3\x80\x80\xe3\x84\x80\xe3\x80\x80\xe3\x84\x80\xe3\x98\x80\xe3\x84\x80\xe3\x94\x80\xe3\x9c\x80\xe3\x94\x80' ``` The Twin-Turbo serial is supposed to be 006103010161575. Due to the extra 0 byte `b'\x30'`, the rest of the return data becomes shifted and is interpreted like `b'\x30\x30\x00\x36\x00\x31\x00\x30\x00\x33\x00\x30\x00\x31\x00\x30\x00\x31\x00\x36\x00\x31\x00\x35\x00\x37\x00\x35'.decode('utf-16-le')` or literally unicode values `\x3500\x3700\x3500\x3100\x3600\x3100\x3000\x3100\x3000\x3300\x3000\x3100\x3600\x3030` Note: Linux Mint 22.1 <- Ubuntu 24.04 Noble <- Debian Trixie/sid <- Kernel 6.8.0-71-generic; pyusb version 1.3.1; python version 3.12.3 References https://www.beyondlogic.org/usbnutshell/usb5.shtml#StringDescriptors https://github.com/pyusb/pyusb/issues/154 https://github.com/pyusb/pyusb/blob/master/usb/util.py#L320 https://github.com/torvalds/linux/blob/master/drivers/usb/core/quirks.c https://docs.kernel.org/admin-guide/reporting-issues.html https://kernel.org/category/faq.html